Frequently Asked Questions

Get answers to common questions about Virtual Clear Skin Follow-Up Consultation.

Existing clients actively enrolled in our acne program are eligible. We focus on reviewing progress, current routines, and making homecare adjustments. New clients should book an initial assessment before virtual follow-ups.

Cleanse your face and avoid makeup, gather recent progress photos, list current products and medications, and note concerns. Ensure good lighting, a quiet space, and a stable internet connection for the 30-minute session.

Yes, clinicians can recommend prescription or dosage changes remotely when appropriate. If a physical exam or lab tests are required, we will advise an in-person visit before making significant medication changes.

No. This 30-minute virtual consult does not include hands-on treatments or facials. It provides assessment, progress review, and homecare plan adjustments; in-clinic procedures are scheduled separately if needed.

Follow-up frequency depends on treatment stage: every 2–6 weeks is common during active acne care, then spaced further apart as skin stabilizes. Your clinician will recommend the ideal interval for your needs.

You need a smartphone, tablet, or computer with camera and microphone plus reliable internet. We use Zoom or FaceTime; download the app beforehand. Good lighting and a quiet room improve assessment quality.