Frequently Asked Questions

Get answers to common questions about Client Product Pick-up.

The service lets you collect pre-ordered or prescribed skincare products at our clinic. We verify your order, check product integrity and expiry, confirm your identity, and offer brief guidance on use and storage before handing over your items.

Appointments are recommended to guarantee a swift handover and avoid wait times. Walk-ins may be accepted depending on staff availability, but booking ensures your order is ready and waiting at the scheduled pickup time.

Yes—authorized representatives can collect orders if they present a signed authorization letter from you, a copy of your order confirmation, and valid photo ID. We reserve the right to refuse pickup without proper documentation for safety and privacy.

Our staff inspects packaging seals, expiry dates, and product integrity, confirms order details against our records, and ensures items were stored correctly. We follow clinic hygiene protocols during handover to protect product quality and client safety.

Yes — brief, targeted advice is provided at pickup, typically lasting five to ten minutes. Our therapists can cover application steps, frequency, expected results, and any precautions. For in-depth consultations, book a treatment or follow-up appointment.

Pickup is complimentary for standard orders collected during business hours. Fees may apply for after-hours pickups, special handling, or courier coordination. Any charges will be disclosed when you schedule pickup, ensuring transparent pricing.